FirstBank has assured its customers that the upcoming switch to a new cloud-based procurement and financial platform, set for Saturday, October 26, will not disrupt banking services.
While the bank, serving over 42 million customers, previously noted that there might be temporary service interruptions, these will only affect vendors, not customers.
In a statement to DANDALI on Thursday, the bank clarified, “This transition pertains solely to the bank’s platform with suppliers. It does not impact our banking systems, customer transactions, channels, etc.”
Read Also: IMF denies requesting Tinubu to eliminate the fuel subsidy
The migration will involve transitioning from the current I-Supplier platform—an automated system connecting the bank to suppliers—to a new cloud-based supplier platform designed for better supplier management.
This upgrade is part of FirstBank’s ongoing commitment to enhancing operational efficiency and service quality.
The migration process will take place from Saturday, October 26, 2024, to Sunday, November 3, 2024, with the new cloud-based supplier platform going live on Monday, November 4, 2024, at which point normal activities will resume.
“During this period, suppliers will not have access to the bank’s supplier platform. However, we assure you that the system will reopen afterward,” the bank stated.
The announcement comes in light of recent challenges faced by various banks in Nigeria during system upgrades, raising concerns among customers.
Many had misunderstood earlier communications and expressed worry on social media, fearing that the migration might disrupt their banking activities.
